Student Services Specialist Contract

Salary Grade: 05

Department: Campus411

Job Summary

Provides the
highest quality, comprehensive cross-functional student services for identified Admissions, Financial Aid, Registrar, Bursar, and Academic
Records functions at the main campus and off-campus locations. Advises, investigates, problem-solves, and resolves questions and issues from
current, previous and future students, parents, the visiting public and the CSU community. Works closely with colleagues across campus to
provide efficient and effective referral services for students who need assistance from academic service areas. Participates in the
development and implementation of new strategies to enhance the operation of All-in-One/Campus411 and increase the efficiency of service
functions within the Center. Interacts with all internal and external customers modeling professional courtesy, respect and quality service
behaviors. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor’s
  degree preferably in the Liberal Arts, Social Sciences, Education, Business or related field.
• Four (4) years progressively
  responsible experience in at least one of the following functions: Admissions, Academic Records, Registration, Financial Aid, Bursar, or
  related service function in a higher education setting, or in an equivalent service environment.
• Previous experience working with
  Microsoft Office suite, the internet, and integrated software systems
• Ability to work a flexible schedule including occasional
  evenings and weekends and travel off-campus as needed.

Preferred Qualifications

• Master’s degree
  preferably in Higher Education Administration/ Student Personnel.
• Significant experience working with two or more of the
  administrative service functions covered by All-in-1/Campus411 or previous experience providing similar services in highly complex
  organizations covering multiple functional units.
• Working knowledge of CRM and application administration system i.e. PeopleSoft,
  OnBase, PowerFaids and Slate
• Knowledge of and experience with Cleveland State University including institutional and unit policies,
  procedures, and processes

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of University
  organizational structures and protocols.
• Effective written and verbal communication skills, organizational skills, and
  decision-making abilities.
• Ability to engage, communicate, and resolve issues with students of diverse backgrounds and
  needs.
• Ability to effectively engage with team members when issues arise to ensure appropriate communication and develop effective
  resolution plans.
• Demonstrate significant understanding of, and ability to execute superior student service
  methodologies.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, Teams and PowerPoint; and University Software
  applications such as PeopleSoft, OnBase, PowerFaids, Slate, and Parchment

Requisition Number: PT0703483S

Hours per week: 40