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ABOUT ASURION:
Asurion is a global technology solutions company. Every day, we enhance our customers’ lives by helping them protect, connect, and enjoy their tech. As the global leader of connected life services, we provide over 300 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. Asurion’s more than 19,000 employees are focused on solving customer’s problems – operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. We do all this as we live by our core values: we act with integrity, we are one team, we deliver service excellence, and we drive results.
Sr Regional Account Mgr/ Regional Account Manager
Act as a liaison between Asurion and a wireless carrier’s sales channels within a defined geographic region, typically including multiple states. Develop strong client relationships (up to the Regional President level) and implement handset protection growth initiatives in the carrier sales channels with a strong focus on all AT&T, in market business units. This includes but is not limited to: AT&T company owned stores, Authorized Retail, In-home experts, business and Home+. Conduct regular business reviews with clients to understand their needs, devise action plans, and obtain support. Will be responsible to meet or exceed established financial and growth targets and manage day to day responses of product related escalations and ensure client satisfaction. Will assess and respond to knowledge gaps between current product, customer needs and competitive offerings. The position will also work with internal Client Services team members and other internal cross-functional areas to identify growth opportunities and process improvements.
Here’s what you’ll bring to the team:
- Minimum of 2 years’ experience in Sales/Client Management related role. Field experience strongly preferred
- Wireless retail experience strongly preferred. Related areas such as consumer electronics, warranty products, etc. also relevant
- Bachelor’s degree preferred (concentration in Business, Marketing or other relevant subject area is ideal)
- Intermediate level abilities in Microsoft Office Suite and other client related applications.
- Contact management, time management and strong organizational skills
- Availability and flexibility to travel within assigned territory with approximately 60% overnight travel.
- Ability to work independently and demonstrate initiative
- Presentation skills to small and large groups, across all levels
- Customer collaboration and consensus building skills
- Problem solving, negotiation and analytical skills
- Communication and interpersonal skills
Territory: Candidates should be centrally located in the Greater Houston Texas or surrounding area (Potentially open to Austin, Texas). Individual will be responsible for AT&T’s South Texas Market and potentially others based on needs of the business. Overnight travel up to 60% required.
