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Overview
The Harper College IT Service Desk Manager is responsible for overseeing and supporting the daily operations of the IT Service Desk to ensure high-quality technical support for faculty, staff, and students. This role includes direct supervision of the Service Desk team and the Manager of the Employee Technical Skills Training team, working to enhance the technical skills and overall experience of college employees. The IT Service Desk Manager manages incident and request resolution, provides leadership in technical training initiatives, and contributes to shaping IT services to meet the college’s strategic goals. The ideal candidate will be a skilled leader with a background in IT support, excellent customer service skills, and a commitment to continuous improvement.
