Senior Client Success Manager full_time

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

The Senior Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Key Responsibilities:

Revenue Growth & Expansion:

• Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.
• Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.

Technical Expertise & Platform Knowledge:

• Maintain an in-depth understanding of PayNearMe’s technical architecture, APIs, and integration processes to effectively guide clients through enhancements and customization.
• Assist clients in troubleshooting complex technical challenges, coordinating with internal engineering and support teams as needed.
• Continuously monitor and analyze system performance for assigned accounts, ensuring optimal usage and recommending enhancements when applicable.
• Provide training and documentation to clients on technical functionalities, enabling self-service capabilities and reducing reliance on support teams.

Client Demos & Presentations:

• Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits.
• Set up and lead presentations to explain PayNearMe’s products and services, tailoring the content to the client’s needs.

Propose Transformative Payment Solutions:

• Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe’s platform.
• Provide expert-level guidance to drive system adoption and operational improvements.

Strategic Account Management:

• Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction.
• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to align customer needs with PayNearMe’s offerings.

Cross-Functional Project Management:

• Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives.

Experience:

• Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in payments industry.
• Strong understanding of payments platforms, including batch processing, API integration, and data exchange. 
• A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment.
• Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner.
• Demonstrated experience in leading high-impact projects that align with broader business goals.
• Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships.
• Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders.
• Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively.
• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting – 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups 

Salary Range: $140,000 – 165,000 (base)
Variable: $40,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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