School of Technology: Operations Manager (SLC OFFICE) Contract

Job Type: Full time

Job Number: JR-019749

Location: Salt Lake City
Office

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working
hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

Job Profile Summary

The WGU School of
Technology Operations Manager oversees and leads established operational functions across multiple business units.
Partners with
cross-functional leaders and stakeholders to identify and prioritize critical initiatives to improve functional and department processes and
standards and create operational efficiencies. Drives cross-functional initiatives and projects from initiation through completion including
planning, budgeting, organizing, leading project teams, communicating and training. Sets standards based on best practices and analyzes
process and outcomes to ensure alignment with WGU and the department objectives to enrich learner and employee experiences.

Essential Functions and Responsibilities:

• Partners with initiative leaders (business partners, project
  managers, business owners, etc.) in the delivery of operational services, programs, and initiatives.
• In partnership with leadership,
  define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
• Analyze current
  business operations, processes and systems and identify opportunities for improvement.
• Establish key operational metrics, analyze
  data, and apply to influence improvement initiatives.
• Develop and establish functional and department standards and policies in
  partnership with leaders and stakeholders.
• Identify and implement effective solutions that improve operations and align with
  functional and department objectives.
• Lead cross-functional teams to operationalize standards and business models that effectively
  and seamlessly interrelate with business operations across the department.
• Determine the best utilization of available resources and
  establish partnerships and efficiencies with functional operations across the department.
• Develop and lead communication and
  training plans for leaders and stakeholders impacted by process changes and business operation improvements.
• Research and
  investigate new trends and technologies to meet current and future operational needs.
• Establish audits and reports to ensure data
  accuracy and integrity.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Ability to plan, organize, coordinate, and lead projects and innovative in alignment with strategic goals and
  initiatives
• Strong analytical, problem-solving, and decision-making skills
• Effective communications skills both verbally and
  written
• Strong organization skills with a high attention to detail
• Ability to build consensus and motivate
  others
• Ability to create and track data related to project impact
• Demonstrated ability to support, coach and provide
  feedback to others.
• Effective listening skills and ability to adapt well and willingly in an environment of change.
• Ability
  to analyze business operations, processes, systems and identify process improvement opportunities.
• Broad management knowledge to
  lead a team. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of
  the impact of work on other areas of the University

Competencies:

Organizational Impact:

• Works to achieve operational targets within job areas impacting department, function, or office results.
• Work is performed
  independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives
  for oneself to meet the goals of projects or assignments.

Problem Solving & Decision Making:

• Responsible for
  employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while
  leveraging a systems-thinking approach.
• Problems faced may require an understanding of a broader set of issues and job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide
  information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidance and
  assistance to entry-level professionals and or support employees.
• Demonstrates the WGU leadership principles in all aspects of
  service to students, employees, and partners of WGU.

Job Qualifications:

Minimum
Qualifications:

• Bachelor’s degree in a related field of study
• Two (2) years of related work experience, which
  includes experience with Project Management and Change Management

Department Specific Minimum Qualifications:

• Project+, PMP or CMP Certification
• Utilize University and School platforms for effective communication, project promotion,
  and professional development opportunities.
• Strong written communication turning data insights into engaging stories. This role is
  crucial in providing clear and concise information to our leadership team, ensuring they are well-informed and able to make strategic
  decisions.
• Direct change management and communications for university-wide initiatives by operating as the WGU School of Technology
  representative.
• Partner with leadership to define and implement process improvement strategies, enhancing scalability and continuous
  improvement.
• Lead cross-functional teams to integrate initiatives seamlessly into business operations.
• Develop and execute
  communication and training plans for stakeholders impacted by process changes.
• Well-versed in Microsoft Office
  Suite.
• Well-versed in the Salesforce Inc software application.
• Strong with online design and visual
  communications.

Preferred Qualifications:

• Change Practitioner Certification
• Six Sigma
  Certification
• Master’s degree in a related field of study

Physical Requirements:

• Prolonged
  periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Working
Conditions:

• This is a Full-Time remote role, Monday through Friday during regular business hours
• 10% travel may
  be required

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and
responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties,
responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at
any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its
employment-at-will rights at any time.

The salary range for this position takes into account the wide range of factors that are
considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications;
and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range
for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the
current range is:

Pay Range: $60,300.00 – $90,500.00

How to apply: apply online

Full-time Regular Positions (FT
classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical,
dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance;
disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement
savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual,
flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.