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The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas.
Responsibilities
ESSENTIAL JOB FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).
– Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
– Provides an amplified guest service environment by focusing on the needs of internal and external guests.
– Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
– Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other gas station related equipment).
– Assist guests as needed in paying, utilizing, or answering questions.
– Accurately maintains a cash drawer.
– Welcomes and greets arriving and departing guests.
– Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
– Assist with selling products intended for sale in Rocktane including cigarettes, beer, wine.
– Answer questions about the property, upcoming events, contacts, and provide directions as needed.
– Maintain work area in an orderly, clean, neat manner.
– Remove trash.
– Meets Hard Rock standard for grooming, uniform or attire.
– Attend and participate in meetings, completing follow-up as assigned.
– Perform work regularly and predictably.
– Use all equipment associated with the position, including, but not limited to, gas station pumps, cash registers and computer equipment.
– Abide by all applicable Hard Rock policies and procedures.
– Other duties as assigned.
– Responsible for cleaning and sanitize work and public spaces.
NON-ESSENTIAL JOB FUNCTIONS
– Attend seminars when needed.
Qualifications
QUALIFICATIONS:
– High School diploma or equivalent required
ADDITIONAL REQUIREMENTS:
– Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
– Must possess basic math skills.
– Must possess ability to maintain visual attention and mental concentration for significant periods of time.
– Must have previous cashiering experience.
– Must have exceptional guest service skills.
– Must be detail oriented.
– Must be able to communicate effectively with guests and other team members.
– Must be able to work nights, weekends, and holidays.
– The employee must frequently lift and/or move up to 50 pounds.
– Must be able to work outdoors in all weather conditions standing/walking for long periods of time.
– 10-key Calculator.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
– Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
– Must successfully pass a background check.
– Must successfully pass a drug screen.
– Must be at least twenty-one (21) years of age.
WORK ENVIRONMENT:
– The Rocktane is located outdoors and as such there is exposure to all weather conditions.
– Work environment includes exposure to gas and diesel fumes.
– Environment can be hectic and fast-paced.
– Must be able to communicate effectively with guests, specific to position duties and responsibilities.
Additional Details
Closing:
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
