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The Operations Technology Supply Chain (OTS-SC) team is seeking an experienced EMEA Account Manager to join our growing Supply Chain Solutions (SCS) organization. As a key member of the SCS team, you will be responsible for managing a portfolio of strategic customer accounts and driving customized, data-driven supply chain solutions to meet their evolving needs.
The OTS Supply Chain organization plans, sources, makes and delivers the IT equipment necessary to empower Worldwide Amazon Stores operations. Through efficient collaboration with cross-functional teams, we deliver scalable and innovative supply chain solutions that add value and increases customer satisfaction to support forward and reverse technology fulfillment services. We are making investments to transform our supply chain into an automated, resilient, cost-effective IT fulfillment engine enabling our customers to launch programs quicker and adjust to rapid business changes.
The SCS team acts as the central hub for managing customer relationships, supply chain services, and process change management across Amazon’s global operations. As a Regional Account Manager, you will serve as the primary point of contact and trusted advisor for your assigned customer accounts, leveraging your deep knowledge of supply chain operations, analytics-driven decision making, and strong customer focus to deliver a bar-raising experience.
Key job responsibilities
• Serve as the designated regional/global solutions primary point of contact for your assigned customer accounts, building trusted, long-lasting partnerships with senior stakeholders
• Deeply understand the unique requirements, challenges, and future needs of customers in your assigned regions, using those insights to design high-quality, value-adding supply chain solutions – strategic
• Coordinate closely with cross-functional internal stakeholders to align resources and prioritize successful outcomes for your diverse customer portfolio
• Drive proactive global account management activities to identify new business opportunities, improve performance, and enhance value for your customers
o Regularly meet with your regional account management team to share best practices, provide coaching and mentoring, and ensure consistent, exceptional customer experiences
o Implement clear service performance metrics and closely monitor the engagement and services development of assigned accounts to deliver world-class supply chain services
o Facilitate regular internal customer and impacted stakeholder meetings and develop customized data dashboards to align supply chain service capabilities with your customers’ business operations, interactions, and growth strategies
o Plan and execute continuous improvement solutions to support your high-spend, complex customer accounts, ensuring proper processes, workback schedules, and guidelines are in place
• Communicate performance metrics and KPIs (e.g., OTIF, deliverable percentage, inventory levels) to OTS and customer leadership
• Coordinate inventory procurement, prioritization, and delivery timelines to meet customer commitments for IT infrastructure and end-user equipment orders
BASIC QUALIFICATIONS
– Bachelor’s degree
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience in program or project management
– Experience working cross functionally with tech and non-tech teams
– Experience in defining and implementing process improvement initiatives using data and metrics
– Experience in supply chain
– Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
– Experience in driving end to end delivery, and communicating results to senior leadership
– Experience leading process improvements
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.
