Records and Services Specialist Contract

Job no:
R-0000001742

Position
Title:

Records and Services Specialist

Faculty or Staff:
Staff

Full Time or Part Time:
Full
time

In-Person, Hybrid, or Remote:
In-Person

Minimum Starting Rate of Pay:
$23.12
Rate of pay
commensurate with experience

Start Date:
11/21/2024

Job Description:

Mount Holyoke College is seeking
candidates for the full-time non-exempt position of Records and Services Specialist in the Office of the Registrar. This is a fixed-term
position ending December 31, 2027.

We seek an energetic, hard-working, detail-oriented individual who will thrive in a demanding,
fast-paced environment. Excellent interpersonal and communication skills are required, as is the ability to quickly learn and retain new
procedures and policies.

The Records and Services Specialist position is key to the Registrar’s office team, answering a high volume
of inquiries from a broad base of faculty, students, administrators, parents and others, providing high-volume data entry support for many
of the processes above, and providing clerical assistance to others on the team in support of all of the office’s
responsibilities.

Duties / Responsibilities

Under the supervision of the Acting Registrar, the Records and Services
Specialist will be responsible for a variety of tasks aimed at supporting the smooth operation of the Registrar’s office. Key
responsibilities include:

• Serve as the first point of contact for in-person, phone, and email inquiries regarding academic and
  administrative policies, procedures, and services.
• Process and issue transcripts, certification letters, and verifications of degree
  conferral or attendance in a timely and accurate manner.
• Perform detailed data entry into the student data system, spreadsheets, and
  other institutional systems, ensuring accuracy and consistency across platforms.
• Assist in coordinating key office processes,
  including final exam administration, course registration, and five-college interchange registration.
• Order office supplies, manage
  mailing services, and complete basic financial tasks such as deposits and reconciliations in compliance with Mount Holyoke’s financial
  policies.
• Work closely with Registrar’s office colleagues to assist with both routine operations and special projects, contributing
  to the overall efficiency of the team.

This role requires strong organizational skills, attention to detail, and the ability to
handle multiple tasks simultaneously while maintaining a high level of accuracy and
professionalism.

Qualifications

• Bachelor’s degree and two years of relevant experience, or a combination of education
  and relevant records administration experience
• Strong attention to detail with the ability to organize and complete tasks
  accurately
• Excellent communication skills, both verbal and written, for explaining and enforcing policies with clarity and
  tact
• Proficient in Word and Excel; familiarity with Google Suite (Gmail, Google Drive, etc.) is preferred
• Ability to manage
  multiple priorities, meet strict deadlines, and quickly transition between tasks while maintaining efficiency

Preferred
Qualifications

• Previous work experience in higher education

Background Checks:

Mount Holyoke College is
committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff
and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct
appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for
ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five
College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this
policy.

Special Instructions for Applicants:

Apply online; application materials must include:

• A cover
  letter summarizing interests and qualifications
• A complete resume or curriculum vitae
• For faculty
  positions, statements on mentoring, teaching, and research will also be required.