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The mission of Amazon Logistics (AMZL) is to provide the best last mile experience to our customers by delivering each package to their doorstep through a choice of innovative delivery options.
AMZL network of delivery stations and last mile drivers is growing at a rapid pace and to support this growth.
JP AMZL Last Mile Delivery Experience (LMDX) team is looking for a motivated individual with
strong analytical skills and Operations Management experience to join our team as Operations manager for our LMDX FQA (Field Quality Assurance) Program.
As part of this position, the successful candidate will oversee operation of FQA Teams supporting each region within JP AMZL network, to improve overall Address Quality, reduce delivery failure defects, and to enhance delivery experience of our delivery channels by strong connect with stakeholders including business teams and Operations, and through in depth data analysis. The candidate will develop for short and mid-term improvement opportunities of address related issues with Address intelligence team and Operation teams, which can be resolved by operations excellence. The successful Candidate will also manage and improve engagement of FQA Teams, to improve talent development, career progressions, and maintain overall good health of team, by setting up good talent development mechanisms, roadmaps, performance evaluation mechanisms, development of Team Managers, regular skip level round table meetings, and various initiatives to improve team engagement.
(More Information)
•Department: Last Mile(AMZL)
•Job:Program / Project Management
•Location:Tokyo Office
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Key job responsibilities
• Identify opportunity with analysis of data
• Lead short and mid-term improvement of address with Address intelligence team, business teams and Operation teams, which can be resolved by operational excellence.
• Overall operations management of FQA Teams by supporting and guiding the teams, to drive quality and productivity, while ensuring safety of teams.
• Talent development, performance evaluation, career progression of Team Managers and FQA members.
• Improving team engagement, conducting regular skip level round tables, engagement events.
•Managing overall budget of FQA operations, and developing and managing productivity improvement plans for FQA operation.
BASIC QUALIFICATIONS
– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Bachelor’s degree
– Business level of English and Japanese
– Proficient with Excel
PREFERRED QUALIFICATIONS
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules
– Familiar with SQL
– Experience in relevant industries
– Excited about working in a diverse group and contributing to an inclusive culture
