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Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that it’s been designed for us, the people to serve our clients as one, as a journey partner in our client’s world… iO= Internet Organisation + CO = Creative Organisation Inspired by digitally-native internet Organisations that transform lives all over the world, comes a brand called iOCO that seeks to combine enabling technologies creative problem-solving skills – as in Creative Organisations their people emerging customer needs and create engaging experiences at all touchpoints. iOCO creates a purposeful, people-centric culture that resonates with future talents and creates opportunities for collaboration with diverse stakeholders. The essence of our brand is the coming together of our great people with the best technology to serve humanity.
What you’ll do:
Develop, implement, and review operational policies and procedures that promote company culture and vision.
Oversee budgeting, reporting, planning, and auditing.
Identify and address problems and opportunities for the company.
Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it.
Establishing governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly
Where necessary, lead and/or support the implementation of business compliance and risk programs.
Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customer and future prospects.
Lead and manage teams, ensuring that people related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business.
Drive transformation in the business, with a view of inclusion, ensuring that the relevant transformation requirements of EOH are supported in all people related processes.
Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting
Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion and conversion of solution from VRLA to Lithium.
Must be available as and when the business requires, to ensure customer satisfaction and minimal disruption to their business, at all times.
Your expertise:
Function related (UPS and batteries) experience: 5+ years
Leading teams: 2-5 years
Project experience: 2-3 years
Qualifications:
Bachelor’s degree in operations management or related field
Bachelor’s degree in Electrical Engineering, Electronics, or a related field.
Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus
