IT Leader (IT User Support Leader), O’Neill School Contract

Job ID: 313803

Special Instructions Summary

For guaranteed consideration please submit an
application by 11:59pm, Friday November 22, 2024.

Department

UITS ACADEMIC TECHNOLOGY SUPPO (UA-CATS-IUBLA)

Job Summary

We are seeking an IT Leader in the UITS Academic Technology Support group. This position is embedded into the
O’Neill School of Public and Environmental Affairs and is responsible for O’Neill IT support, representing O’Neill School IT needs in campus
IT discussions, and for bringing central information and initiatives back to O’Neill.

Department Specific
Responsibilities

• Acts as a bridge between central IT (UITS) and the O’Neill
  School.
• Supervises a team of 2 additional full-time staff.
• Builds relationships and collaboration between the O’Neill School
  and UITS.
• Works with faculty to support their teaching, research, and administrative IT needs.
• Works with critical data
  acquisition and help people utilize and protect data appropriately.
• Provides orientation sessions for incoming faculty and
  staff.
• Helps school leadership build IT budget, and prioritize upcoming IT needs.
• Coordinates with the O’Neill IT
  Development Team and UITS on projects, changes, and updates.
• Ensures school equipment is functional and meeting
  needs.
• Communicates to O’Neill Faculty and Staff, any important IT systems and resource changes, down-time, and any related
  concerns.
• Partners with other groups across IU to meet the needs of O’Neill and UITS.

General
Responsibilities

• Provides day-to-day operational management of IT support staff.
• Establishes
  short-term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve
  processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work
  priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective
  scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned
  staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
• Ensures and provides
  training to assigned staff to improve IT support operations; researches and identifies development opportunities for assigned
  staff.
• Keeps next-level leader(s) informed of trends as well as significant problems.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum
required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor’s degree preferably in computer science or related field

WORK EXPERIENCE

Required

• 2 years of information technology support or related
  experience

Preferred

• 2 years of supporting university faculty or users in other complex support
  environments

SKILLS

Required

• Proficient communication skills
• Maintains a
  high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to
  quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and
  delivers constructive feedback
• Instills commitment to organizational goals

Preferred

• Proficient with both Windows and Apple OS

• Demonstrates experience with Active Directory

• Demonstrates
  general knowledge and understanding of IT principles and good practices
• Excellent collaboration skills
• Possesses technical
  knowledge
• Excellent customer service skills

Working Conditions / Demands

This role requires the
ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves
sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to
perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

This is
an in-person position

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of
benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with
  generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to
  vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per
  year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about
our benefits by reviewing our online Benefits Brochure.

Job
Classification

Career Level: Operational

FLSA: Exempt

Job Function: Information Technology

Job Family: IT
User Support

Click here to learn more about Indiana University’s Job Framework.
Equal Employment
Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits
discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information,
marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex
in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding
Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana
University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234