About Harvest
Harvest is an industry-leading software company building tools that help businesses thrive. We believe companies succeed by using their time intentionally, and our products support our customers by helping them plan, track, and understand their teams’ time.
Harvest was created in 2006 by two small business owners who were looking for a way to manage and grow their web design agency in New York City. What started as a solution for their own company has since evolved into a business intelligence platform embraced by thousands of professional services firms across the world who share the same drive to grow thriving, sustainable businesses.
Harvest is an independent, profitable company. We don’t have investors, shareholders, or a board of directors. Instead, our main drive is to serve the needs of our customers, so we put them at the forefront of every decision we make.
All of this is made possible by the incredible Harvest team. Our small but mighty workforce sits across 9 countries and 11 time zones, resulting in a rich working environment where diverse perspectives, backgrounds, and opinions inform every discussion and decision. We value self-discipline, scrappiness, and a genuine curiosity to learn from one another. Motivated by excellence and collaboration, our people are the engine that fuels our success.
Role overview
As an Expert, you’ll spend your days helping our customers make the most of their time by getting the most out of our products. We’re the human face of the company and have a deep understanding of our products and our customers. You’ll also be a critical partner to other teams at Harvest, helping them understand and analyze how our customers use our products and where they’re having issues. To deliver the fast, comprehensive, and personal support our customers expect (and deserve), you’ll need to be thoughtful, curious, and a real stickler for details.
You’ll find more details on the role below, but here’s the short version:
Not to brag, ahem, but this is a really awesome full-time job. The work is interesting, the benefits are great, and your coworkers are all crazy-smart, determined, fun, and kind.
What you’ll do
What you’ll bring
Benefits
At Harvest, our compensation consists of three main components:
* Some of the benefits described are only available to US-based Harvesters. Benefits information for non-US-based Harvesters will be provided to individuals who interview for those roles.
To apply
Harvest has been so amazing for our team! I can’t tell you how much time it has saved us since we started using it. One thing that would make it even better, though, would be if my team could see the start and end times for their time entries. Right now, they can only see the total hours they tracked. Thanks for considering this suggestion, and keep up the awesome work! – Trilbe
Do not use AI to answer these questions or only copy-paste from the internet. Not only does customer support involve a lot of writing, we’re also a remote company that relies heavily on asynchronous, written communication. If your writing isn’t strong, this job isn’t for you, and you will struggle here. We don’t want to put you or us in that position.
If you are an individual with a disability and would like to request an accommodation as part of the application or recruiting process, please don’t hesitate to contact us at recruiting@getharvest.com.
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