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MakaikAir is a leading airline committed to providing exceptional travel experiences across Africa and the Caribbean. Our dedication to customer satisfaction extends beyond the flight experience, as we strive to offer premium, business, and first-class passengers unparalleled loyalty benefits, including exclusive package holidays. We are seeking a passionate and detail-oriented Travel and Tours Coordinator to manage our passenger loyalty benefits program and forge partnerships with travel and tour agencies.We are looking for a pleasant Flight Attendant to ensure the safety and comfort of passengers aboard flights. The successful candidate will be able to work independently, perform effectively in a team and build trust relationships with passengers.
The goal is to maximise revenue growth and enhance customer satisfaction.
A Flight Attendant’s day-to-day responsibilities may vary, but some common tasks include:
Preparing the cabin for the flight: This involves checking and restocking supplies like food, beverages, and other amenities. Ensuring the cleanliness and safety of the cabin is also essential.
Greeting passengers and assisting with boarding: Flight Attendants welcome passengers onboard, verify their tickets, direct them to their seats, and assist with storing carry-on luggage.
Conducting safety demonstrations: Prior to takeoff, Flight Attendants provide safety instructions, demonstrate the use of safety equipment, and ensure that all passengers understand the safety protocols.
Ensuring passenger comfort: Throughout the flight, Flight Attendants take care of passengers’ needs, such as serving meals and beverages, distributing pillows and blankets, and providing any necessary assistance or information.
Maintaining a safe environment: Flight Attendants monitor the cabin for any safety concerns, ensure that passengers follow regulations, and handle any emergency situations that may arise.
Assisting with medical emergencies: In cases of onboard medical issues, Flight Attendants are trained to provide first aid and coordinate with the cabin crew and medical professionals on the ground for further assistance.
Providing customer service: Flight Attendants strive to create a positive experience for passengers, responding to their requests, answering questions, and tending to their needs throughout the flight.
Dealing with special situations: Flight Attendants are prepared to handle challenging situations, such as disruptive passengers, security incidents, or other unusual circumstances that may arise during the flight.
Requirements
Proven working experience as Flight Attendant or Customer Service experience
University / Polytechnic degree
Fluency in English, multilingual is preferred
MS Office knowledge
Customer service-oriented
Professional image
Excellent communication and presentation skills
Problem solving skills and ability to handle difficult situations
Cabin crew certification or training
