Director of Advancement Systems and Salesforce Product Manager Contract

Description:

Responsible for providing
expertise and data-driven leadership to support the continued evolution of ascend – Kindsight Salesforce platform and the Hamilton
community. The Director of Advancement Systems will provide ownership for new and ongoing projects selected to enhance ascend and the
related experience for end users. This leader also will work with the broader Advancement Information Systems and Business Intelligence team
to prioritize and operationalize platform projects, use cases, and feature enhancements. This leader is instrumental in setting the
strategic and operational technical systems objectives that align with Hamilton’s Advancement goals. The Director will support the team in
managing day-to-day workloads and identifying opportunities for continuous improvement. Also, this role serves as the primary administrator
of Hamilton College’s Advancement Office environment and works with central IT (LITS) in relation to the overall Salesforce Org. This
position is responsible for the secure and efficient maintenance, configuration and customization of the system; including troubleshooting
issues, reviewing and collaborating with other team members on enhancements, supporting LITS in maintaining and analyzing backups and
updates, supporting end users and documenting technical processes. The Director will directly supervise and coordinate with a broad team of
experts including Business Analysts, Developers, Data Analysts, and others to identify, track, and implement solutions.

This is an
exempt position with a pay range of $105,000 – $120,000.

Responsibilities

• Strategy:
  • In partnership with the Executive
    Director of Advancement Information Services and Business Intelligence, develop cohesive long-term vision and roadmap for how ascend can
    enable prioritized business needs; demonstrate subject matter expertise on solutions and provide recommendations on new Salesforce-related
    technology capabilities to meet customer needs.
  • Responsible for streamlining the user experience through effective product
    management strategies, executing change management, evaluating current strategies and partnerships, and ensuring that technology aligns with
    Hamilton’s business goals.
  • In conjunction with the Executive Director and broader team develop and refine the evolving strategic
    vision, action plan, and fiscal oversight required to successfully maintain ascend.
  • Develop and maintain strong partnerships with
    cross divisional stakeholders to drive integration of Salesforce and programs throughout all of Hamilton College. This includes partnerships
    with Library and Information Technology Services (LITS), the Business Office, the Office of Institutional Research and others.
• Operations:
  • Delivers project proposals to executive leadership and ensures execution of projects upon
    approval.
  • Communicates key information to ascend internal stakeholders.
  • Leads requirements gathering sessions and translates
    those requirements into technical solutions.
  • Defines and maintains a transparent, prioritization framework for project selection and
    solution development (e.g. using project management solutions such as asana, azure, or similar.)
  • Updates, improves, and maintains
    Salesforce-related products in line with the roadmap, including management of Hamilton’s vendor relationships and coordination with internal
    technology and data teammates.
  • Manages the development and tracking of analytical reports and review boards that track all project
    performance.
• Technical:
  • In partnership with LITS, oversees decisions related to front and back-end solution
    architecture, development, and release management strategies, and IT change management.
  • Ensures all development work such as design
    implementation, whether managed internally or by service provider, follows established standards, processes, application guidelines and
    technical architecture (e.g., Salesforce, IT best practices, LITS, etc.)
  • Ensure consistent and comprehensive technical
    documentation, help text, and other governance information within Salesforce and in other satellite and supporting systems.
  • Provide
    technical leadership, setting best practices including integration and application development, deployment, testing and validation (unit and
    systems), and iterative refinement.
  • Assess the impact of new requirements on Salesforce and all upstream and downstream
    applications, systems, and processes.
  • Oversee the management of Salesforce data feeds and other integrations.
  • Ensure
    utilization of Salesforce best practices and stay current on the latest tools, trends, and techniques.
  • Implements Salesforce
    configuration changes, including (but not limited to): Flow, matching rules, approval processes, fields, page layouts, record types, dynamic
    layouts, apps, actions, custom settings, mobile administration.
  • Monitor and analyze salesforce backup jobs.
  • Maintains the
    Salesforce Sandbox environment.
  • Implements and maintains integrated applications and third-party suppliers including, (but not
    limited to): Marketing Cloud, Mogli, Blackthorn, Nintex, Salesforce Maps, DocuSign as well as other custom integrations.
  • Support
    basic integrations between systems using the Workato platform, and work with LITS on advanced integrations.
  • Leverages a
    comprehensive Salesforce security framework for managing user permissions and access within the Salesforce Environment. These may include
    licenses, roles, profiles, permissions, public groups, OWD, and sharing rules.
  • Ensure compliance with applicable internal and
    external privacy and data management policies and regulations
• Supervision Expectations:
  • The Director of Advancement
    Systems will directly supervise an additional Salesforce-specific Business Analyst who will support the Director across all
    phases.
  • Coordinate with partners in LITS (and third parties as necessary) to execute projects that align with Hamilton’s strategic
    vision and roadmap for Salesforce.

Qualifications:

• Required:
  • Bachelor’s Degree in Software
    Engineering, Computer Science or related discipline.
  • Experience with Salesforce administration, data management, and enterprise
    management system(s).
  • Strong understanding of Salesforce Sales Cloud, Marketing Cloud, and/or other Salesforce technology
    solutions.
  • Ability to manage multiple projects at once with a sense of urgency required to advance a deadline-driven environment;
    technical project management experience; Proactive open-minded attitude to platform enhancements that support Advancement Senior Leadership
    team’s vision.
  • Knowledge of integration technologies and platforms
• Preferred:
  • MBA or Master’s degree
    preferred.
  • Managerial, supervisory, and/or demonstrated leadership experience.
  • Higher Ed Salesforce preferred; ascend –
    Kindsight experience a plus.
  • In depth experience with Salesforce configuration and custom development (Apex, VF, integrations,
    Lightning Web Components, data migrations, executing deployments).
  • Knowledge of distributed system architecture, middleware, or
    object-oriented analysis and design.
  • Requires minimal supervision; work is expected to be done autonomously.
  • Active
    Salesforce Administrator and/or Developer Certification.

Knowledge, Skills, and
Abilities

• Excellent project management skills; demonstrated ability to meet deadlines, handle and prioritize simultaneous
  requests, and manage laterally and upwards.
• Proficiency with Salesforce configuration tools, including a deep understanding of
  custom objects, page layouts, workflows, process builder, flow builder, and validation rules.
• Deep understanding of the Salesforce
  security model, including profiles, permissions, record-level access, field-level access, roles, and hierarchies.
• Proficiency with
  Salesforce reports and dashboards and CRMA.
• Familiarity with and a basic understanding of Apex, custom metadata and custom
  settings.
• Familiarity working with Salesforce integrated marketing solutions, preferably Marketing Cloud.
• Familiarity with
  and a basic understanding of middleware tools such as Workato.
• Commitment to diversity, equity, and inclusion and an understanding
  of the contributions a diverse workforce brings to the workplace.

Application Instructions:

Please submit
cover letter, resume and contact information for three professional references. Consideration of candidates will begin immediately and
continue until the position is filled.