Director, Application Services Contract

The Enterprise Applications Director’s main objective is to drive student success by the daily support and ongoing evolution and optimization of Jenzabar J1 ERP system (technical and functional) and other enterprise application systems at the college. The ideal candidate must be able to manage staff and deal effectively with staff leadership and support, including meeting regularly to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met. Services are delivered in a combination of on-site staff and remote staff.

Where you will make an impact

• Providing strong leadership and management of the information technology staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
• Management of services of on-site staff and remote staff.
• Acting as a strong leader providing good customer relationship skills and presence in managing client the client’s ongoing evolution of its modernization efforts.
• Consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources.
• Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines.
• Developing and optimizing Jenzabar and associated administrative systems change management, communication planning, testing procedures, and programming documentation.
• Providing client liaison and technical support for administrative applications including system configuration and usage guidance to the administrative user community.
• Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions.
• Providing systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of Client’s goals and objectives.
• Providing maintenance, appropriate use, production and problem-solving support, and ad-hoc reporting support.
• Implementing quality assurance methodologies for change management and problem management.
• Meeting with users and staff to determine the impact of proposed changes in hardware or software for users.
• Assisting with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology.
• Evaluating proposed information technology projects to assess adequacy of existing hardware and recommend purchase of new equipment and software as required.
• Planning and managing data storage and archival operations and solutions.

What you will bring

• Experience with the Jenzabar J1 ERP, Ellucian Colleague, Salesforce CRM.
• Experience and expertise with MS SQL, T-SQL and/or other data related reporting tools.
• Experience with 3rd party reporting tools such as Microsoft SSRS & Informatica.
• Experience working with support groups, various college departments, and committees.
• Effectively manage scope and customer expectations on individual assignments.
• Excellent time-management, planning and interpersonal skills.
• Higher Education background and knowledge with 5 years or more of related experience desired.
• Strong team building and excellent interpersonal skills.
• Excellent written and verbal communication skills.