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Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening.
Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion.
At Leroy Merlin, we believe that people are the central resource of any business. This commitment has allowed us to be regularly reward by the “Great Place to Work” Institute in different countries.
Leroy Merlin as part of GROUPE ADEO is built upon 7 common values: honesty, generosity, mutual respect, closeness, simplicity, consistency and a sense of performance. Team work, initiative and entrepreneurship, as well as passion for people and products, are deeply rooted in our culture.Description
Purpose of the role
Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department.
Main Responsibilities
Lead and support a team of sales consultants.
Be a player in the development of collective performance.
Share information and facilitate communication within the team.
Develop the team to meet strategic business objectives.
Manage daily sales and customer relations.
Build and implement the Business Action Plan of the department.
Introduce efficiency, improvement measures for an optimal return and stakeholder value.
Ensure the day-to-day management of the department is to respect the customer promise.
Coordinate and contribute to the sales activities in store.
Ensure quality customer relationship (internal and external).
Develop and update own skills and knowledge.
Assume leadership role on behalf of the HOD when the HOD is not available.
Participate in teamwork to ensure quality service and productivity of the store.
Ensuring optimal staff is available for delivering excellent customer service to all customers.
Ensuring all stock is priced and displayed correctly.
Training and developing of staff members.
Requirements
Profile
The successful candidate should have the following skills, experience and attributes:
Grade 12 or NQF 4 equivalent.
Relevant tertiary qualification will be an added advantage.
Previous retail experience at a junior management level.
Excellent interpersonal skills.
A team builder and a team player.
Excellent customer service
Self-confident, hardworking and leads by example.
Customer-centric.
Sense of responsibility.
Analytical.
Assertive and challenge status quo.
