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About the role
We are excited to invite you to join Tabby’s mission to revolutionize customer experience as a Customer Experience Representative.
In this remote role, you will be responsible for providing exceptional customer service in both Arabic and English, addressing inquiries, resolving issues, and ensuring a seamless experience for our customers.
Key Responsibilities
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries ( Arabic & English )
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Skills, Knowledge and Expertise
Qualifications and Requirements:
- MUST have previous work experience
- Alexandria Residences ONLY
- Must have stable ADSL connection
- Have a functional Laptop with the below minimum requirements: Processor : Core i3 and RAM : 4-8 GB
- Provide a quite and stable work environment
- Proficiency in both written and spoken English and Arabic
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Benefits
- Remote based work
- Medical Insurance Individual Package 100kYear
- Internet Allowance 300 EGP Gross monthly
- Device allowance 2,000 EGP Gross monthly
- Growth opportunities
