Continuing Education (CE) Program Manager Contract

Position Summary

William James College is seeking a full-time employee to serve as the Continuing
Education (CE) Program Manager. The CE program offers continuing education credits to psychologists, social workers, counselors and other
licensed behavioral health professions in on-campus and virtual formats.

The position involves the use and management of a variety
of software platforms. The ideal candidate must have demonstrated facilities in Cvent (or a similar program) on the event management side
and be proficient in creating events, managing registration, processing payments, and implementing feedback surveys. Experience managing
Zoom, Canvas, and live event implementation is also a plus. 

The position also requires management of ongoing programs and new
program proposals. The position must work effectively with internal and external constituents who are developing continuing education
programming and guide them in the implementation process in order to be compliant with APA (and other) continuing education guidelines.

The person is also responsible for, in partnership with the head of the CE Department, managing accreditation as an approved provider for
APA and NBCC, and ad-hoc program accreditation via NASW and/or LMFTs. The position is responsible for ensuring programs and record keeping
is compliance with all accreditation guidelines.

Last, this person provides customer service to both internal and external
stakeholders who are interested in planning or participating in a CE program at William James College. This requires responding to
email/phone inquiries and assisting people as needed. Strong multitasking, organizational, time management, communication and customer
service skills are also required. 

Please note: This position will temporarily work onsite three days a week and remotely
two days a week, until otherwise notified.

Continuing Education Duties

Systems
Management (Cvent): Create, update and manage all CE programs (online & on-campus) managed through
the Event Management System (Cvent) software. Tasks include:

• Events – build programs in Cvent based on CE
  worksheet data information and ongoing communication with program presenters and stakeholders. Using Cvent, this includes custom Cvent
  registration and payment profiles, and generation and electronic dissemination of surveys and certificates of completion. 
• Webpages – create event/program websites using our WJC templates and develop necessary subpages for event/program
  promotion and registration
• Communication – maintain regular communication emails with event/program registrants
  (confirmation, reminders, thank you, etc…), assist them as needed with registration or other CE related concerns, and provide
  presenters/stakeholders with updates on number of persons registered and other details as needed. 
• Feedback – create, facilitate and summarize CE feedback surveys
• Marketing – Work with WJC
  Marketing and Public Relations to maintain updated CE contact list based upon Cvent registration information
• Record keeping:
  Maintain attendee records and reports in Cvent
• Program Development: Work with the Managing Director of the Community
  Engagement Department to develop future programming options. 

Virtual and On-Site Event
Management:  This position represents CE at events programs through managing participant sign-in/sign-out and assisting
participants and presenters as needed both virtually and in person.

Virtual: Manage the Zoom platform and
ensure that it is set up in accordance with the presenters’ specifications and be able to troubleshoot any issues as needed prior to
and during the event. 

In-Person: Support on-campus events/presentations by working with WJC Facilities on
location and room set-up needs, assuring that all program materials are ordered and available, and 

Occasional weekend and
evening hours will be required. Note: due to Covid-19 most events have remained virtual 

Customer Support:
Monitoring and responding to communications through the CE phone line and email in a timely fashion, and working with the
Bursar on processing Purchase Orders, CE payments and refunds, contribute to development of WJC library of electronic and document training
materials.

Marketing: Collaboration with the Marketing and Public Relations Department in developing
CE-related social media, e-blasts, mailings, and other marketing strategies for CE. 

Administrative:
Assist with general CE Program administrative functioning including data maintenance/management, completing applications for
CE accreditation and applications for Continuing Education credits, general office and CE Program functioning, and other duties as assigned.

Basic Qualifications

• Bachelor’s degree required. Bachelor’s degree preferred but
  especially if in computer information, healthcare administration, psychology, public health, or related fields
• Must have
  Demonstrated proficiency in Cvent event management platform (2+ years minimum)
• Demonstrated capacity program implementation and
  management and/or event planning/management
• Demonstrated capacities for work collaboratively in teams while also demonstrating
  capacities for self-management, organizational skills and prioritizing tasks, working under pressure to meet deadlines, strong analytic
  skills, strong oral and written communications skills. Ability to work with a variety of individuals across all levels of the organization
  as well as internal and external constituents 
• Demonstrated experience providing IT support to Zoom meetings and webinar
• Demonstrated proficiency in Microsoft Word, PowerPoint, Excel, Outlook, web-based collaboration tools (e.g., Google Drive)

 WJC appreciates that no one person is likely to have proficiency in more than one of the Learning Management Systems, event
management platforms, and database systems. The successful candidate may demonstrate proficiency in one or more if there is a willingness to
be trained to proficiency in other systems and indications that the individual has the background to be trained relatively quickly

Preferred Qualifications

• Minimum of 3 years of experience in an area identified above or a related
  field
• Experience working with a Continuing Education program and/or knowledge of APA accreditation and/or NBCC, NASW or other
  mental health governing bodies

Application Instructions:

To apply, please visit our career site:https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40dab9cd-14a1-4d29-b356-da8c9cb6fb6f&cc
Id=19000101_000001&type=JS&lang=en_US 

1. Click on the position you are interested in applying to
2. Click
   the “Apply” button to begin the application process
3. Applications will be reviewed when submitted, and considered until
   the position is filled.