Assistant Director, Digital User Experience Team Contract

Job Posting:
JR100159 Assistant Director, Digital User Experience Team
(Open)
Department:
Digital User Experience Team, PM
Position Type:
Regular
Open
Date:
11-20-2024
Close Date:
12-13-2024

$75,000 per year

Job Description:
The Information
Technology Division is looking for an experienced person for the Desktop User Experience Team (DUET). This position reports to the Director
of DUET. The Assistant Director will responsible for planning, implementing and managing the use of computer technology throughout the
organization. Provides leadership for DUET members responsible for providing IT customers with client computing equipment and support. Works
in a team environment and achieves outstanding service consistently through both proactive and regular communication. Performs related
duties as assigned, as necessary, or as requested by the management. Stays abreast of new technologies, and where appropriate, deploys
School-wide technologies. Available on call during non-business hours, weekends, and
holidays.

Responsibilities:

• Oversee and coordinate the daily activities of the DUET members.
• Establish and
  maintain client computing standards including integration with procurement processes
• Enforce use of standardized processes and tools
  for managing client computing assets.
• Establish and maintain positive working relationships with distributed academic technicians to
  support collaborative work assignments and increase standardization.
• Collaborate with Helpdesk manager to enhance desktop support
  capabilities at first point of contact.
• Define, organize and provide technical leadership for client computing related
  projects
• Support client computing requirements for IT departmental projects
• Evaluate and recommend client computing
  solutions to enhance user productivity
• Recruit, hire, evaluate and develop staff to ensure efficient operations.
• Performs
  other related duties as assigned.

Minimum Qualifications:

• Advanced knowledge of Windows based computer hardware and
  software
• Extensive knowledge of using and supporting Windows operating system, mobile operating systems, and a wide variety of
  software applications, including Microsoft Office.
• Experience with Microsoft SCCM and VMWare Horizon.
• Ability to effectively
  manage multiple, competing, high-priority projects.
• Independent problem-solving and decision-making, self-direction, and ability to
  manage a complex workload.
• Ability to provide excellent customer service and work collaboratively and effectively with
  peers.
• An understanding of data networks and telecommunications standards and components
• Ability to manage multiple clients
  in a fast – paced environment
• Must have excellent organizational and project management skills
• Must have strong written and
  verbal communication skills
• Bachelor’s Degree in Information Technology or a related field

Preferred
Qualifications:

• Experience in a higher education, military, or related not-for-profit setting preferred
• Strong
  theoretical and practical understanding of the OSI model, WAN technologies and LAN technologies.

Conditions of
Employment:

• Not Currently Available

Additional Job Information:
Assistant Director

Coppin State
University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without
regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic
information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more
information regarding your rights under the law.

If you experience difficulties utilizing the online application system or you
require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or
system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.