Application Support Professional (# 365620) Freelance

About the Job

The Application Support Professional is a key member of the
team that supports research through providing administrative and IT services for multiple clinical research applications. Primary duties
include IT application and health research study-specific support of several clinical research IT applications including REDCap, the OnCore
Clinical Trial Management System (CTMS), Advarra Electronic Data Capture (EDC), and Florence eBinders.

A successful applicant will
be responsive, a good problem solver, able to become an expert in several IT applications, highly organized, able to track multiple work
streams, and work collaboratively with a wide variety of stakeholders. The position requires the ability to provide an exceptional level of
service and superior human relation skills for key interactions with researchers, research staff, and administrators. The role offers
qualified candidates opportunities to grow within the organization as their subject matter expertise increases.

The Application
Support Professional reports to the CTMS Director. This position may currently work primarily remote, depending on state of residence, or
may work in the office on-campus. There will be times this role will be expected to be available in the office for certain planned
activities.

Primary Duties

Research Data Collection System Support and Services
(60%)

• Provide exceptional tier-1 application support of REDCap and EDC systems. Routinely process support requests received
  via email and communicate with expert team members and end-users.
• Conduct routine application testing for weekly maintenance, and
  participate in validation testing of the REDCap & EDC system to ensure regulatory compliance upon.
• Provide live REDCap support and
  guidance for researchers and administrative staff during group office hours.
• Support the development of project-specific data
  capture forms in REDCap and EDC, as needed.
• Train study teams in the use of project-specific data capture forms.
• Assist with
  IT application documentation.
• Conduct additional administrative tasks associated with REDCap and EDC.

IT
Application Support – Clinical Trial Management System (CTMS) and Electronic Regulator Binder (30%)

• Provision access
  accounts, following the guidance of the Application Support Analyst and in collaboration with the CTMS team.
• Provide routine and
  backup tier-1 support in collaboration with the Application Support Analyst and CTMS team. This work includes analyzing user requests and
  providing typically standard and occasionally unique IT application solutions.
• Document issue status and resolution in an issue
  tracking system.
• Backup the CTMS Study Administrator to provide standard OnCore protocol set up.
• Assist with testing and
  documentation during application upgrades.
• Assist with IT application documentation.

Other duties and special
projects as assigned (10%)

• Serve as a subject matter expert on special projects.
• Assist in the implementations of
  new features, applications, or research areas.
• Attend team meetings.
• Provide additional backup staff support or services for
  OnCore, REDCap, eBinders, or EDC systems.
• Other duties as assigned.

Qualifications

All
required qualifications must be documented on application materials.

Required

• BA/BS degree or
  a combination of education and related experience to equal at least 4 years.
• Ability and desire to provide exceptional customer
  service both promptly and at a high level of accuracy.
• Experience with web-based applications and comfortable troubleshooting
  problems with IT applications, including access and data entry.
• Demonstrated problem-solving abilities and analytical
  skills.

Preferred Qualifications

• Knowledge of scientific and medical concepts and terminology, or
  knowledge of clinical trial management operations.
• Experience using or supporting a clinical trial management system, electronic
  health record system, electronic data capture system, or a regulatory system.
• Experience following instructions for new processes
  and contributing to continued improvement of processes and workflows.
• Experience preparing training materials or training others on
  a system or process.

About the Department

The University of Minnesota Clinical and Translational Science
Institute (CTSI) mission is to accelerate and improve clinical and translational science research, education and improve health. CTSI
provides consultation, training, support, and services to researchers and research teams across the translational continuum. CTSI is part of
the national, NIH-funded Clinical Translational Science Award (CTSA) program/consortium that works together to improve the efficiency,
quality, and impact of clinical and translational research and science.

Pay and Benefits

Pay
Range: $51,500 – $65,000; depending on education/qualifications/experience
Time Appointment:
75%-100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented
Staff
Please visit the Office of Human
Resources website for more information regarding benefit eligibility.

The University offers a comprehensive
benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning
  opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and
  dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life
  insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness
  (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at
  no cost
• Employee Transit Pass with free or reduced rates in the Twin
  Cities metro area

How To Apply

Applications must be submitted online. To be considered for this position,
please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the
position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Job
Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an accommodation during the
application process, please e-mail employ@umn.edu or call (612)
624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in
enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and
retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in
its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status,
disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about
diversity at the U: http://diversity.umn.edu

Employment
Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is
that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from
employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The
University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate,
graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most
vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service
organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well
as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019,
2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).