25-61 Assistant Registrar of Operations, Processing and Credentials (SUA3) Contract

Salary: $60,147.00 Annually

Location: West Chester University, PA

Job Number: 25-61

Department: Academic Affairs

Division: Registrar’s Office

Opening Date: 12/02/2024

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Office of Registrar invites applicants for the position of Assistant Registrar of Operations, Processing and Credentials. (SUA3).

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Reporting to the Senior Associate Registrar for Campus Service, the Assistant Registrar for Operations, Processing and Credentials oversees the degree conferral process; supports the degree audit creation and exception process; and validates credentials and licensures, returning student reviews, military grading and catalog information. This position also collaborates with campus partners to review student records to ensure degree completion requirements for graduation; support posting of transfer credit throughout the academic year; and establish processing best practices to positively impact student enrollment.

The ideal candidate will demonstrate excellent customer service and leadership skills, attention to detail, and the ability to work independently in a fast-paced, high volume, deadline driven, and team environment.

Responsibilities include:

• Oversee the graduation clearance process, including establishing conferral timeline, coordinating graduation clearances with academic departments, overseeing the clearance of general education requirements
• Evaluate requests for returning students seeking degree completion
• Lead Registrar Office in commencement planning and participation
• Manage the ordering, printing and accuracy of diplomas
• Ensure timely and accurate delivery of diplomas to graduates
• Lead WCU’s Certified Electronic Diploma initiative and partnership with Paradigm
• Assist students with general registrar tasks as needed
• Validate licensures
• Maintain compliance with federal and institutional policies and guidelines of the Family Educational Rights and Privacy Act (FERPA)
• Supervise the Graduation Analysts and Student Support Specialists to ensure timely responses and excellent customer service
• Direct Graduation Analysts and Student Support Specialists on PA Act 48 requests and resolution
• Create and maintain publications and web pages related to degree completion
• Perform other duties as assigned

Minimum Qualifications

• Bachelor’s degree
• Two years of professional work experience

Preferred Qualifications

• Master’s degree
• Higher education leadership experience including staff supervision and / or program or project oversight
• Experience using student information systems/applications including Ellucian Banner, OnBase, 25Live, Pro Event and Course Scheduling Software, Parchment, Comply/Act 48, Navigate and College Source
• Experience with student records and registration

Special Instructions

Review of applications will begin immediately.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application materials must include a resume and cover letter (Both required for consideration).

Applicants must successfully complete the interview process to be considered as a finalist.

Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and Strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.