Transcript Coordinator Contract

Point University is a private liberal arts institution that educates our students within a Christian
worldview, so they are equipped to take their faith into the marketplace and all of life while achieving their professional goals. We are
training the next generation of Christian leaders to take the cross to more job sites, churches, industries, and nations than ever before.

The transcript coordinator is an agile member of the Registrar’s Office who provides flexibility and responsiveness for assigned
projects and tasks. Daily work will shift based on the team calendar and assigned priorities but is always focused on the primary goal of
solutions-minded customer service for faculty, staff, students, and other constituents.

Reporting to the assistant registrar for
records and reporting, the transcript coordinator administratively supports all aspects of the transcript evaluation process and the
processing of outgoing transcripts. This includes completing transcript evaluations for recently accepted students, promptly processing
outgoing official and unofficial transcript requests, and credit entry. Additionally, overseeing a high-volume ticketing queue and managing
customer service interactions, including in-person student inquiries and phone calls.

The transcript coordinator is a fully on-site
position in our West Point, GA offices and has no supervisory responsibilities.

Essential Duties

• Evaluating the transcripts
  of all students and determining what courses will transfer into Point

University according to transfer policies. Evaluate all
transcripts for possible credit, to include
AP, CLEP, and IB scores, as well as foreign and military transcripts.

• Entering all
  transfer credit data into the student information system.
• Processing all unofficial and official transcript requests for current
  students or alumni.
• Triaging on-site student walk-ups, with attention to student service and support. Managing and responding to
  inquiries in the online ticketing queue and the main Registrar’s Office phone line.
• Understanding and implementing university
  policy based on the catalog, FERPA guidelines, accreditation, and other standards.
• Supporting student advising and registration
  requirements during peak registration periods.
• Providing project support as assigned, including working with software, data, and
  spreadsheets.
• Maintaining a responsive and agile approach to team needs, adapting to priorities as set by the registrar and
  director of academic operations.
• Other duties as assigned.

Requirements

• Bachelor’s degree from an accredited
  institution.
• Demonstrated attention to detail and accuracy.
• Above-average written, verbal, and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to maintain high standards of integrity and confidentiality while working
  with sensitive and confidential material.
• Ability to work independently and collaboratively with a fast-paced team.
• Ability and flexibility to manage multiple projects simultaneously, accommodating shifting priorities while meeting deadlines.
• Commitment to exceptional customer service.

Preferred

• A minimum of one year of related professional work experience in a
  higher education environment.
• Superior workload management skills.