Service Team Generalist Contract

Diversity Statement
The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.

Posting Summary

Process records and registration tasks. Provide assistance to students, faculty, and staff, answer policy/procedure questions, and troubleshoot problems via email, telephone and in person. Serve as liaison with internal constituents and external agencies regarding student information/registration, both in person at the Registrar’s Office customer service counter and on the phone. Process enrollment verifications and transcript requests. Provide clerical support services to the Registrar’s Office including high-level maintenance and updating of comprehensive student/course/registration/ records. Answer the Registrar and University telephones. Assist the Registrar’s Office Tech team with various tasks including but not limited to, classroom scheduling and support for online course evaluations. Collaborate with Associate Registrar for Student Enrollment & Pathways to process, track & communicate with students who are looking to return to UVM as re-entry students. Hire, train, and supervisor student employees. Assist with seasonal tasks related to orientation, commencement, and schedule of courses.

Minimum Qualifications (or equivalent combination of education and experience)

Associate’s degree and one to three years of related experience required. Working knowledge of software applications used to support office functions and familiarity with Internet resources required. Effective customer service skills and experience working in a fast-paced, changing environment.

Desirable Qualifications

Familiarity with BANNER student information system and experience in higher education highly desirable.

Anticipated Pay Range
Up to $44,000 ($22.56/hr)

Special Conditions
Bargaining unit position, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), External candidates must complete a 4-month probationary period, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

FLSA: Non-Exempt

Union Position
Yes, UVMSU ($20 minimum hourly rate)

Open Until Filled: Yes

Posting Number: S5353PO

Department: Registrar/30220

Position Number: 002588

Employee FTE: 1.00

Employee Term: 12