[Astra] WordPress Support Specialist Contract

We’re on the lookout for WordPress lovers who enjoy helping others make the most of WordPress products for their businesses! If you’re passionate about sharing your knowledge and assisting the community, we’d love to hear from you!

Brainstorm Force is a leading #1 WordPress product development company that aims to bring businesses online. Our products empower more than 4 million websites.

Here are a few of our popular products that you might have come across:

• Astra WordPress Theme – https://WordPress.org/themes/astra/
• Starter Templates – https://WordPress.org/plugins/astra-sites/
• ZipWP – https://zipwp.com/
• Spectra – https://WordPress.org/plugins/ultimate-addons-for-gutenberg/
• Explore more amazing products developed by Brainstorm Force here – https://profiles.WordPress.org/brainstormforce/

Also, get a world-class WordPress product experience with amazing perks –

• Remote work
• Flexible working hours
• Competitive pay
• Paid time off
• Parental leave
• Allowances for setting up workspace
• Excellent work-life balance
• Career growth opportunities

We’re looking for kind, supportive, and all-around friendly people to join our amazing support team!

You love helping make the technical, and non-technical and are a wizard at debugging difficult issues.
You’re proactive, not reactive. A self-starter and a great dude or dudette.

Responsibilities

• Respond to support questions about the Astra theme and our other products.
• Answer questions in our help desk software HelpScout.
• Write detailed bug reports with replication steps for our developers to fix.
• Write new documentation and update existing articles as needed.

Your support skills will make customers smile, and feel understood, and ultimately you’ll resolve their issues in a timely, positive manner. You’ll be making a difference to thousands of people a year through your knowledge and experience in WordPress.

What are we looking for?

• You’re an empathic person. In general, people write in to support because they are frustrated; as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.
• You want to make a difference. We have hundreds of customers writing to us on a daily basis. As part of the support team, you’ll be making a real difference to real people.
• Patient and understanding with customers. Someone who can make the technical non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in a non-patronizing way, in easy-to-follow plain English isn’t easy! But that’s what we need.

Who are you, and what do you bring?

• Empathy for customers.
• Passionate about providing excellent support.
• Fluent in English (spelling and grammar).
• At least 1+ years of experience with WordPress.
• Understanding and ability to write custom CSS.
• Understand and the ability to write HTML.
• Familiar with tools like HelpNinja, Trello, Asana, Github, and Slack.
• Polite and understanding.
• Self-starter. You don’t have to be micromanaged.
• Troubleshooting experience.
• A curiosity to learn and grow.

Bonus points for any of the following

1. Ability to write and understand PHP.
2. Ability to write and read jQuery, Javascript, and any JS framework.
3. WordPress plugin development experience.
4. WordPress theme development experience.
5. Previous remote working experience.

Sounds like you? You can join the forces by just clicking on the Apply Now button.

If you have any questions, send an email to join@nullbsf.io, and we’ll be happy to help.

Explore our career page for some more wonderful opportunities – https://brainstormforce.com/join/

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