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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the Role
Data Center Operations (DCO) Server Engineers are a part of the Infrastructure Operations Team, the backbone of AWS that supports our rapidly growing AWS business and customers 24/7. Server Engineers maintain the infrastructure, including servers, network devices and other components and parts, ensuring we continue to raise the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.
About You
At Amazon, everyone is a leader. You are self-motivated and can adapt in a fast-paced, constantly evolving environment. You have a passion for technology, seek to understand how things work, are a problem solver and may have some Data Center experience. We have guidelines and processes to follow, and the work requires attention to detail and a desire to find answers. Where there are not answers, you see opportunities to find solutions and make improvements. If you enjoy working alongside a close-knit and diverse team of leaders, this is the place to be! We welcome you to work on the most advanced technologies in this dynamic environment with expanding opportunities.
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Key job responsibilities
Each day presents itself with unique challenges, which include:
– 24/7 onsite coverage as a Team in shifts and/or oncall
– (4 days on, 3 days off – we value work-life balance)
– Break-fix of servers and network devices
– Troubleshooting of network connections
– Responding to high-severity events within SLAs
– Contributing to and/or leading projects
– Coordinating and building relationships with various Data Center teams
– Seeking out ways to improve yourself and the processes and systems with which you work
– Inclusion in special program after one year
Starting from your ‘Day One’, we provide an onboarding process and continuous training and growth opportunities. You will work independently and with your colleagues as you gain an understanding of data centers and be at the forefront of this transformational technology. There will be opportunities to expand within the team and the organization as AWS encourages all Amazonians to exceed the expectations of our customers.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About Data Center:
https://aws.amazon.com/jp/careers/teams/datacenter-en/
BASIC QUALIFICATIONS
– 2+ years of computer hardware troubleshooting and repair experience
– 1+ years of computer networking experience
– High school or equivalent diploma
PREFERRED QUALIFICATIONS
– Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
